SASSA Status Check 2025

SASSA Relief Grant Status Check Meaning

Now, everyone can track their application status of Sassa SRD R370 Grant, but when it shows a result, then people do not know about the meaning of status like Pending, Declined, Rejected and etc.

How to Appeal a Declined SASSA Grant

If you have submitted a Sassa grant application but it has been rejected by Sassa, then you have the right to submit an appeal. Its complete process is given and described below.

• The first option is to submit the SASSA Grant appeal online via the official page, and the 2nd option is to submit the appeal physically to visit the nearest Sassa Office.
• Provide this info
  • ID Number
  • Application Details
  • Reason for Appeal
• Before submitting, Sassa Appeal must ensure you have entered the right information.

Again Sassa administration will review your appeal and check all information again. It can take around 30 to 90 days, but it depends on your appeal.

If Sassa management approves your R350 Grant appeal, then it will issue payment accordingly to their schedule. But if your application is rejected again, then you will need to seek further assistance.

Full guide: How to Reapply for SASSA

Available Methods to Apply for SASSA Grants

Sassa offers different platforms to submit an online application form, and its process is too simple. People can apply.

1. Online
2. Via Local Office

After submitting an application, the Sassa administration verifies all details deeply, like eligibility, documents, and other things. The basic purpose of this verification is to ensure the credibility of the applicant.

What to Do if SASSA Approval Doesn’t Lead to Payment?

Sassa approved the application, but still, payment has not been issued. Then you need to wait more because they approve the application timely but send the amount according to a payment schedule.

Moreover, if Sassa issued the payment schedule but the grant amount has not been deposited into your account. So, immediately change Sassa banking details and verify again. Sometimes people give wrong info then Sassa is pending your grant amount. If your banking details are wrong or incorrect, then you need to update them again via the Sassa portal and the Sassa office.

After updating all banking info, if you still have not received the amount, then you need to visit the nearest Sassa office as well as contact on Sassa helpline. It will resolve your issues.

Why Does Delay Occur in Grant Payments?

If your Sassa grant is approved, then the process of payment will be finalized in 7 to 14 days. However, there is no fixed time frame, and delays can sometimes occur.

If your payment is delayed, SASSA advises beneficiaries to wait, as minor delays are common. Several factors can cause these delays, including:

• Technical Issues: Payment systems may experience temporary glitches, causing a delay in transactions.
• Verification Process: SASSA may need to verify beneficiary details, which can take extra time, especially if there are discrepancies.
• Administrative Delays: Sometimes, processing and updating beneficiary information may take longer than expected.
• High Volume of Applications: When SASSA receives a large number of applications, payment processing may slow down.
• Public Holidays & Weekends: Payments might be delayed if they coincide with non-working days.

SASSA works to process payments as quickly as possible. If your grant is delayed beyond 5 days after the expected date, you can contact SASSA at 0800 60 10 11 for assistance.

What Happened After Application?

Once if you submit the SASSA application srd then SASSA will start the verification process. This is called SASSA Verification and Validation.

• SASSA Administration will verify Name, Surname, and ID Number from the Department of Home Affairs.
• ID numbers will be cross-checked with databases from UIF (Unemployment Insurance Fund), SARS (South African Revenue Service), and NSFAS (National Student Financial Aid Scheme).
• After the verification process is completed, you will receive a notification.
• The notification will inform you if your application was approved or declined.
• The notification will include a reason for the approval or decline of the application.

Your R350 application status check online can also be checked by calling SASSA at 0800 60 10 11 and following the prompts.

Where and How to Get Paid?

1. Bank Transfer

• Your payment goes directly into your bank account.
• Supported banks: ABSA, Capitec, FNB, Nedbank, Standard Bank, TymeBank, Investec, African Bank.

2. Cash Send Services

• Receive money via mobile transfers at selected ATMs.
• Make sure your phone number is registered with your bank.

3. Retail Stores

• Collect your payment at Shoprite, Pick n Pay, Boxer, Checkers, or USave.

4. Post Office (For SASSA Black Card Holders Only)

• Available at limited locations.
• Not available for new SRD grant recipients.

Lost or Stolen SASSA Card?

If you SASSA Card lost, stolen, or damaged, then you need to immediately report to Sassa office. Further, it will provide a process or method to replace the cards without delays.

To replace your card, first report the loss by contacting Postbank or visiting your nearest SASSA office or Post Office. This will help secure your account and block any fraudulent transactions.

SASSA Reconsideration Request

During the application process, SASSA conducts a double check of an applicant’s personal information and income status to determine if the applicant is vulnerable. There have been reports of communication difficulties between banks and financial institutions, causing delays. Instructions on disputing an R350 grant status are provided on the SASSA Reconsideration tab in the SRD portal.

When checking the SRD Status application fails, it may fail due to incorrect information provided by the applicant. A means test determines whether a grant applicant is eligible based on data provided by the applicant. When a means test is administered, the status is updated according to the applicant’s financial situation.

Helpline and Customer Support

SASSA provides a dedicated helpline (0800 60 10 11) to assist beneficiaries with inquiries, complaints, and general grant-related support. This service is essential for those who need help with application status, payment delays, or any grant-related issues.

Detailed SASSA Customer Support

How does the Helpline Helps Beneficiaries?

• Checking Grant Status: Beneficiaries can call to confirm whether their grant has been approved or if there are any issues causing delays.
• Reporting Payment Delays: If a grant payment is not received on time, the helpline can provide updates and solutions.
• Updating Personal Information: Beneficiaries can request assistance to update banking details, contact numbers, or personal details.
• Filing Complaints or Appeals: If a grant is unfairly declined, beneficiaries can inquire about the appeal process and get guidance on how to proceed.
• Reporting Fraud or Misuse: If a beneficiary suspects fraud or unauthorized transactions on their account, they can report it immediately to prevent further issues.

Checking your 370 status is essential to staying updated on your grant application, payment dates, and any issues that may cause delays. By regularly verifying your status through the SASSA website, helpline (0800 60 10 11), or SMS notifications, you can ensure timely payments and take action if any updates are needed. If there are delays or problems with your application, reaching out to SASSA customer support can help resolve issues quickly. Staying informed about your grant status ensures a smooth and hassle-free experience in receiving your financial assistance.