How to Change Phone Number On Sassa Application

If you have submitted an SRD Grant application and have lost access to their registered mobile number often seek assistance on how to Change SRD Phone Number. Changing the phone number is a simple process if the required criteria and procedures are properly followed, as outlined below.

When you access the SASSA portal to check Sassa status, a One-Time Pin (OTP) is normally sent to the registered mobile number for verification. If the registered SIM card has been lost or stolen, it becomes difficult to log in and check the application status. To address this, follow the steps below to update your phone number for the SASSA SRD application.

How SRD Change Cellphone Number Online?

Here’s how to update your number using the official SASSA portal:

1. Open the Official SASSA Webpage

• Open their device and search “https://srd.sassa.gov.za/sc19/“.
• Navigate to the contact information update.

2. Enter 14-Digit ID Number

• On the official portal, you need to enter a 14-digit ID number along with the application ID.
• If you do not remember the Application ID, you need to first recover.

3. Update New Cell Phone Number

• Click on the “Edit Phone Number” option.
• Remove the existing number and give a new number.
• Click on the ” Save Changes” option.
• Your number will change.

4. Enter OTP Code

• After clicking on “Save Changes,” an OTP code will be sent to your new number.
• You need to enter the OTP code within the given time.

5. Verification

• Your phone number change confirmation SMS will be sent to your new number.
• As well as, A notification will show on your SASSA portal.

Via SASSA Office

In urgent or complicated cases, visit your nearest SASSA office with:

• Valid South African ID

• A signed affidavit explaining the number change

• Your new working phone number

• Proof of address (optional but helpful)

This method is useful if your old number was stolen or SIM-swapped.

How to Change SRD Phone Number without Application ID

If you can’t retrieve your AppID, you still have two options:

Option 1:

• Visit the Nearest SASSA Office along with valid South African ID and any SASSA-related documents. Request help with updating your cellphone number in person.

Option 2:

• Call the SASSA Helpline or toll-free number: 0800 60 10 11. Provide your ID number and other identification info to verify your identity. Ask the agent to assist in changing your cellphone number.

Sassa Change Phone Number without OTP

Visit the Nearest SASSA Office:

• Go to your nearest SASSA branch with your original South African ID.

Write an Affidavit:

• Draft and sign an affidavit explaining why you no longer have access to the old number. Mention your full name, ID number, old number, and new number.

Provide Supporting Documents:

• Bring your ID book/card, affidavit, and if possible, proof of new SIM registration in your name.

Request Manual Number Update:

• Speak to the official and request a manual update of your contact number in the system.

Wait for Confirmation:

• SASSA may update it on the spot or within a few working days.

Note: Changing your number without OTP is not possible online. You must verify in person or through special request methods.

Why People Need to Update their Phone Number?

Lost or Stolen Phone

• If you have lost or stolen their phone number, you need to immediately report it to the Sassa office.
• As well as update their phone number before approving the grant. 

New SIM Card

• If you close their old number, which is registered in Sassa, then update their new SIM card number.
• Your Sassa portal cannot log in without the OTP that was received on your registered number.

Incorrect Phone Number

• Sometimes when people fill application form, they mistakenly give the wrong number.
• So, this option exists to change a phone number on the Sassa application.

Verification Issues

• After submission of the R370 grant application, Sassa will verify your number.
• If you enter the wrong number, how can they verify it? So, if you enter the wrong then correct their number and complete the verification.

What If You Don’t Have Access to Your Old Number?

No worries. If your old number is completely gone, you can still change it with a few extra steps.

Identity Verification Without Old Number

• You’ll need to verify yourself using an ID, possibly with an affidavit.

Affidavit Format for Lost SIM

Visit a police station or commissioner of oaths and write an affidavit stating:

• You lost access to your old number

• Request for number change

• ID number and full name

Submit this affidavit when requested by SASSA.

Expect a Delay in Update

• SASSA may take 5–7 working days to verify and approve the request when no old number is present.

Requirements Before Changing Number

• Your South African ID number
• The old phone number (if accessible)
• A new active SIM card registered in your name
• Reason for the number change (e.g., lost phone, stolen SIM)

Issues and Troubleshooting

Not Receiving the OTP

• Ensure the new number is active and has proper network coverage.
• Check for SMS blocking or Do Not Disturb settings on your device.

Application ID Not Recognized

• Double-check that you’ve entered your correct ID and AppID.
• If the issue persists, contact SASSA support for further help.

Keeping your cellphone number up to date with SASSA is not just a convenience; it’s a critical part of securing your SRD grant and staying informed. Whether you update your number online or via in-person support, act quickly if your number changes or your device is lost.