How to Change Number on Sassa Application

How to Change Phone Number On Sassa Application

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People who submit an application for the SRD Grant but have now its cell phone lost they asking the process of how to change their phone number on the Sassa application. Everyone can change their number easily, and which criteria and procedure are described below. 

Basically, when people enter in Sassa portal, then an OTP is received on the registered mobile number. If a registered SIM card is lost or stolen, then how can people enter in portal and find status? Follow below regarding Sassa Srd Change Phone Number.

How SRD Change Cellphone Number Online?

Here’s how to update your number using the official SASSA portal:

  • Step 1: Visit official Web URL: https://srd.sassa.gov.za.
  • Step 2: Enter 13-Digit South African ID Number & 6 Digit Application ID.
  • Step 3: Dashboard will show and you need to Choose “Change Phone Number” options.
  • Step 4: Enter New sim card number.
  • Step 5: OTP will come on your new number. You will enter for verification.
  • Step 6: After verification, your new number will update and show.

How to Change Number on Sassa Application

How to Change SRD Phone Number without Application ID

If you can’t retrieve your AppID, you still have two options:

Option 1:

  • Visit the Nearest SASSA Office along with valid South African ID and any SASSA-related documents. Request help with updating your cellphone number in person.

Option 2:

  • Call the SASSA Helpline or toll-free number: 0800 60 10 11. Provide your ID number and other identification info to verify your identity. Ask the agent to assist in changing your cellphone number.

Issues and Troubleshooting

Not Receiving the OTP

  • Ensure the new number is active and has proper network coverage.
  • Check for SMS blocking or Do Not Disturb settings on your device.

Application ID Not Recognized

  • Double-check that you’ve entered your correct ID and AppID.
  • If the issue persists, contact SASSA support for further help.

How to Change SRD Phone Number if Lost?

People who are asking related to the SRD lost phone number change process now it can now follow the instructions below.

  • Immediately secure your SASSA account by updating your number. Contact SASSA through their helpline or visit a local office. Provide your ID and grant details. Request that your previous number be deactivated from the SRD system. This helps to prevent unauthorized access or fraud.

Keeping your cellphone number up to date with SASSA is not just a convenience, it’s a critical part of securing your SRD grant and staying informed. Whether you update your number online or via in-person support, act quickly if your number changes or your device is lost.

Can I update my cellphone number without visiting a SASSA office?

  • Yes, as long as you have your ID and Application ID, you can do it online.

How long does it take for the new number to be updated in the system?

  • Generally, the update is immediate, but in some cases, it may take 24–48 hours.

Will changing my number affect my grant payments?

  • No, as long as the change is verified, your payments will continue uninterrupted.